Frequently Asked Questions
What are the different types of rug materials?
Rugs can be made from natural fibers like wool, silk, cotton, and jute, as well as synthetic materials such as nylon, polypropylene, polyester, acrylic, and olefin. Each material has different characteristics in terms of durability, softness, stain resistance, and cost.
Which rug material is best for high-traffic areas?
For high-traffic areas, durable materials like wool, nylon, polypropylene, and sisal are generally recommended. These materials can withstand frequent use and are often easier to clean.
How do I choose the right rug size for my room?
The right rug size depends on the size of the room and the furniture arrangement. Generally, a rug should be large enough to anchor the furniture in a seating area, with at least the front legs of sofas and chairs on the rug. In dining rooms, the rug should extend at least 24 inches beyond the table on all sides to accommodate chairs.
How should I clean my rug?
Regular vacuuming (at least once a week) is essential to remove dirt and debris. For spills, blot immediately with a clean cloth and use a mild detergent or rug-specific cleaner. Professional cleaning every 2-5 years is also recommended for a deep clean.
How can I prevent my rug from slipping?
Using a rug pad underneath is the most effective way to prevent your rug from slipping. Rug pads provide extra cushioning, prevent slipping, protect your flooring from scratches, and can extend the life of your rug by reducing wear and tear.
Should I rotate my rug?
Yes, rotating your rug every 3-6 months can help to distribute wear and prevent fading from sunlight exposure, especially in high-traffic areas.
How should I store my rug?
Clean the rug thoroughly before storing it. Roll it up and wrap it in a breathable fabric like cotton or muslin. Avoid using plastic wraps as they can trap moisture. Store the wrapped rug in a cool, dry place, ideally elevated off the ground. You can also use mothballs for added protection against pests.
Can I customize my rug?
Yes, we offer customization options, allowing you to select the perfect size, color, and sometimes even design elements to match your specific needs. Please contact our customer support team for assistance.
What are your shipping options and costs?
We offer various shipping options depending on your location and the size of your order. Shipping costs are calculated at checkout based on these factors. We also offer free shipping for orders above a certain amount. Please see our shipping policy page for more details and estimated delivery times.
Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping costs and delivery times for international orders vary depending on the destination. Please contact our customer support for specific details regarding international shipping to your location.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email containing a tracking number and a link to the shipping carrier's website where you can track the progress of your delivery.
What if my rug arrives damaged?
In the unlikely event that your rug arrives damaged, If you receive a product with a manufacturing defect, please contact us within 24 hours of delivery at info@bhadohirug.in with photos of the damage. We will work with you to resolve the issue, and arrange to replace the defective item with an identical one at no additional cost.
Can I cancel my order?
You can cancel your order online before the shipment of the product is complete, after which the entire amount will be refunded. However, an order cannot be cancelled once the shipment has been made or if the production for the same has already begun.
What is your return policy?
We do not accept returns or exchanges on any purchases. Please refer to our return policy page for detailed instructions and any exceptions.